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carte usa en1 300x214 Main Business Centers in the US for Software and Technology

us business metro centers

The US economy as a whole is clearly based on specialization of individual states and cities in certain types of activities.  This “federal division of labor” makes a very diversified whole at the country-level but on a grand scale. However, some key metropolitan areas exist which host the majority of corporate headquarters, nonprofits and government agencies.

In the interest of helping a foreign business choose its ultimate location for sales and marketing activities in the US, here is a brief definition of the most notable of these metropolitan areas.  Major channel partners (agencies, integrators) and customers are also likely to be located around some of these major metropolitan areas.

Los Angeles
Population: 4 million in the city and 13 million in the metro area
Geography: LA is strategically pretty well positioned on the West Coast of the US to serve business with the whole western United States.
Economy: Los Angeles (LA) is a large city with an increasingly diversified base of service business activities, a strong focus on entertainment, the media and technology.
The LA business culture is one of openness to new ideas and technological innovation because of its very diverse population base and its proximity to the US technology center of the Bay Area (San Francisco / Silicon Valley).

New York City
Population: 8 million in the city and 19 million in the metro area
Geography: NYC is pretty well positioned on the East Coast of the US to serve business with the whole eastern United States.
Economy: New York City (NYC) is a major national and international center for finance, insurance, real estate, media and the arts in the United States.
The NYC business culture is often described by speed, elitism, and aggressiveness.  There is little technology focus in NYC apart from smaller hubs in Silicon Alley which really emerged as a result of the Internet explosion.  The lack of history with technology (like in the Bay Area-San Francisco) makes the focus of technology companies from New York often heavily tied to its roots in the media (Razor Fish), advertising (web agencies), of finance sector (financial software).

white paper Main Business Centers in the US for Software and TechnologyFor further perspectives on this topic, refer to the excellent 2003 paper Historical Perspectives on U.S. Economic Geography.
Washington, DC
Population: 0.5 million in the city and 5 million in the metro area
Geography: DC is not often the base of business activities not focused on federal government and administrations however and is probably not an ideal base for doing business in the rest of the software and web development industry (even on the East Coast).  There is however significant business, government and technology activities in Virginia (just outside of DC).
Economy: In Washington, DC (DC) in 2008, the federal government and its administrations directly accounted for about 27% of the jobs in Washington, D.C.   Many organizations such as law firms, independent contractors (both defense and civilian), non-profit organizations, lobbying firms, trade unions, industry trade groups, and professional associations have their headquarters in or near D.C. to be close to the federal government.  The District has growing industries not directly related to government, especially in the areas of education, finance, public policy, and scientific research.
The DC business culture is one centered on the all powerful federal government power and its ability to generate business through government contractors.

Bay Area (San Francisco – Silicon Valley)
Population: 1.8 million combined in the cities of San Francisco and San Jose and 7.4 million in the metro area (including East Bay, Oakland, Palo Alto area, South Bay)
Geography: San Francisco and the Bay Area is the cultural, financial, and technology center of the US West Coast.  San Francisco has the second highest population density of any major city in North America after New York City. San The Bay Area is also major manufacturing and distribution center, rail terminus/hub, and the fourth largest container shipping port in the United States.
Economy: Befitting of the title Silicon Valley, this region is home to a vast number of technology sector giants. Some notable tech companies headquartered in the Bay Area: AMD, Intel, Cisco Systems, Hewlett-Packard, Apple, Google, eBay, and Yahoo!  As a consequence of the rapid growth of these and other companies, the area has gained increasing political and economic influence both within California and throughout the world.
The Bay Area business culture is one that is focused on technology and the many high staked new ventures financed with venture capital.  Such tech ventures generate enormous quantities of “buzz” and media attention with often a small portion of the published innovation surviving beyond their much publicized launch.  In this atmosphere, foreign technology companies are rarely noticed unless they move their headquarters to the Bay Area and follow aggressive investor-funded market strategies that the Bay Area opportunistic business community is likely to gravitate towards.

Boston
Population: 0.6 million in the city and 4.5 million in the metro area
Geography: Boston is the country’s fourth most densely populated city that is not a part of a larger city’s metropolitan area.
Economy: Boston’s colleges and universities (Harvard, MIT, etc.) have a major impact on the city and region’s economy by attracting high-tech industries to the city and surrounding region.  Boston is home to a number of technology companies and is a hub for biotechnology. Boston also receives the highest absolute amount of annual funding from the National Institutes of Health of all cities in the United States.  Some of the other important industries are financial services, especially mutual funds and insurance.
The Boston DC business culture is one of the closest to the business culture of major Western European economies (England, France, etc.).  It is one marked by conservatism, a strong respect for research and academia.  Boston technologists are often involved with B2B innovation but less with media, consumer, and end user focused innovations.  There is a strong history of software innovation but less than in California.

Seattle-Portland
Population in Seattle: 0.5 million in the city and 3.3 million in the metro area
Population in Portland: 0.5 million in the city and 2.2 million in the metro area
Geography: Portland and Seattle located respectively south and north of the delta of the Columbia River are separated by a 2 hours car drive dotted with suburban towns such as Spokane and Vancouver, WA.   They are close to forming a single metropolitan area and have important dependencies with each other.
Economy: The economy of Portland is centered around electronics and semi-conductors (Intel, Tektronix, Solar World, Triquint, InFocus, etc.), software (WebTrends, Jive, Learning.com, many web agencies, ODSL, Linus Torwalds, etc.) , and a number of lifestyle product categories (Nike, Addidas US, Columbia Sportsware, Leatherman, etc.) and some medical products.  Seattle’s industry is mainly centered around software (Microsoft) and aerospace (Boeing).
The Seattle-Portland business culture is dominated by the Nortwest lifestyle which is viewed as the last frontier for population growth and innovation by many.  There is a strong focus on sustainable development and lifestyle enhancement.  The high education level, low cost of life, and lax fiscal policies has made the area a popular location for new ventures in software and many other domains.

Chicago
Population: 2.8 million in the city and 10 million in the metro area
Geography: Chicago is located in northeastern Illinois at the southwestern tip of Lake Michigan.  Chicago is placed strategically in the northern center of the continent and has traditionally been the center of activity for the large “Midwest” which covers most of rural North America.
Economy: Chicago is a major world financial center.  Manufacturing, printing, publishing, food processing, and healthcare products play major roles in the city’s economy.

If you are interested in getting more information on this topic or related services from the OrigoTerra consulting team, contact us

OrigoTerra recently prepared a detailed analysis of the US market for a foreign software client.  Here are some highlights which we felt can be useful to any online content-related software company seeking to enter the US market with an enterprise offering.

The US Business culture is different in many ways from the prevalent business culture of France, Europe, or Asia for instance.  Various factors need to be taken in account in interactions with market participants.  Some of these differences have been well researched and documented by such researchers as Geert Hofstede (http://en.wikipedia.org/wiki/Geert_Hofstede).  The main themes that should be considered are the following:

  1. Attitudes toward risk taking (or “uncertainty avoidance”)

    Compared to the US business culture, the French culture, for instance, is very risk averse.  Without passing judgment on the validity of these attitudes, it is important to try to integrate more risk acceptance into US activities.  Without overlooking the consequences of risk-taking for foreign market entrants, US based staff or partners need to be allowed to take risk and “experiment”.  Such “playful” or “gambling” approach to business is often the basis by which US market participants learn about new products.  As such, they accept failure and are usually ready to experiment repeatedly until they reach success.

    Example:  It is customary for American customers or business partners to accept trying new products on the face value of unverified claims.  However, they are also quick to dismiss them with what foreign businesses could see as a brutal termination of the business relationship if expected outcomes are not met by the experiment.  In such a fashion, the US business culture tends to see investments as bets, while foreign cultures sees them as relationships.

32900201020011 US Market Search Software and Enterprise Content Management Market Overview

Hofstede uncertainty avoidance cultural dimensions chart

  1. Geographical sales coverage customs

    US business customs include a very fluid geographical dynamic in distribution, marketing and sales.  The US economy as a whole is clearly based on specialization of individual states and cities in certain types of activities.  This “federal division of labor” makes a very diversified whole at the country-level but on a grand scale.  A good example is that of businesses who act in the B2B technology sector.  They tend to make relationships across the whole country.  There are rarely any exclusively regional players because most market-making activities (conferences, analysts, advertising, etc.) are national in nature.  A company that would concentrate (even with some significant investments in marketing) solely on a single region of the US would likely be seen as “not actively participating” in the market.  In many niche markets major US cities have little offer and much demand or the other way around.  This uneven allocation of offer and demand doesn’t keep the market from reaching saturation and businesses that engage in the market profit if they participate at the national level.  Business, like lifestyle, in the US is done on a continental scale.  In some cases only, the East Coast and the West Coast can be approached as two somewhat separate entities with each their own market opportunities.  However, it is important to assess if this is valid for any given vertical market considered (i.e. the site search market).  In the search software market, many factors seem to indicate a country-wide or even continent-wide market pattern.

  2. The US culture of written media and information

    AmazonKindleUser221 237x300 US Market Search Software and Enterprise Content Management Market OverviewThe US culture of information and the media is less a text-based and informational than is tends to be in older civilizations like France or China.  It seems relevant to note that the use of the web in the US is more oriented toward ecommerce, new media (brochure/flash sites, video, sound), and applications than in France or England where the web was heavily promoted as a place for eductation, the eductated elites, and as a means of cultural exchange rather than a market medium.  While there was no data to be found about the size distribution of large content sites in the US, the literary and intellectual customs of French culture, for instance, surely translate into a larger occurrence of text-intensive web sites in France.  The US might on the other hand produce less large text-based content sites.Additionally, common cultural bias seems to indicate that users are less concerned about the pertinence of search and about reading through text.  They tend to place a larger value on applications (that do – rather than inform or teach) and on new media (film, streaming video, music, radio, etc.)

    This context may affect perceptions of an advanced premium content management software product by US content strategists and information architecture professionals.

  3. US Web Usage

    The Internet gave birth to the Web in the early ‘90s on a global scale.  However, the adoption and usage patterns that emerged in France and in the US quickly diverged from their common roots.  In France, the Internet adoption started slowly but was later sped up by the coordinated efforts of the government and the major public ISP (France Telecom).  US ISPs and Telcos battled fiercely for market share but missed the media convergence that fueled the successes of Yahoo!, Google, YouTube, and countless new online media startups.  On the other hand, European web media and content deployments are vastly funded by large established companies like nationalized telecom monopolies, in an effort to seize the full opportunity of access, applications, and content that had eluded the large US telcos and ISPs a few years earlier.These historical trends resulted in very different US and Web usage patterns today.  The penetration of Internet usage in North America is at 74% vs. 52% in Europe (Internet World Stats, November 2009).  Without trying to dissect the exact reasons of these differences one can note a few differences that are most likely relevant to any foreign software company wishing to enter the US market.

    To repeat the same French example: French web are readers while US users are buyers and viewers:  French newspaper readership remains strong while US newspapers have struggled for years.  US TV viewers spend 21% more time in front of their TV every week.  US users spend €63 per capita for €31 for France.

    euro internet usage 2011 300x274 US Market Search Software and Enterprise Content Management Market Overview

    Europe Internet Usage 2011

WORLD INTERNET USAGE AND POPULATION STATISTICS
World Regions Population
( 2009 Est.)
Internet Users
Dec. 31, 2000
Internet Users
Latest Data
Penetration
(% Population)
Growth
2000-2009
Users %
of Table
Africa 991,002,342 4,514,400 86,217,900 8.7 % 1,809.8 % 4.8 %
Asia 3,808,070,503 114,304,000 764,435,900 20.1 % 568.8 % 42.4 %
Europe 803,850,858 105,096,093 425,773,571 53.0 % 305.1 % 23.6 %
Middle East 202,687,005 3,284,800 58,309,546 28.8 % 1,675.1 % 3.2 %
North America 340,831,831 108,096,800 259,561,000 76.2 % 140.1 % 14.4 %
Latin America/Caribbean 586,662,468 18,068,919 186,922,050 31.9 % 934.5 % 10.4 %
Oceania / Australia 34,700,201 7,620,480 21,110,490 60.8 % 177.0 % 1.2 %
WORLD TOTAL 6,767,805,208 360,985,492 1,802,330,457 26.6 % 399.3 % 100.0 %
NOTES: (1) Internet Usage and World Population Statistics are for December 31, 2009. (2) CLICK on each world region name for detailed regional usage information. (3) Demographic (Population) numbers are based on data from the US Census Bureau . (4) Internet usage information comes from data published by Nielsen Online, by the International Telecommunications Union, byGfK, local Regulators and other reliable sources. (5) For definitions, disclaimer, and navigation help, please refer to the Site Surfing Guide. (6) Information may be cited, giving the due credit to www.internetworldstats.com. Copyright © 2001 – 2010, Miniwatts Marketing Group. All rights reserved worldwide.


If you are interested in getting more information on this topic or related services from the OrigoTerra consulting team, contact us